Accept and end calls in Edge Agent

To answer a call in CallGuide Edge Agent, click on Accept or press w.

To end a call in progress, click on End or press e

To use Assistance see EnquirE or transfer

Park your contact to work with other contacts, from any media. Resume activates the parked contact again.

A digit after the phone number means that the contact has previously been re-queued. Here three times.

In Client settings you can choose whether you want to hear a sound signal when a call arrives. You can also determine that calls shall be answered automatically.

1. Open Menu and select Client settings.
2. Select Sound signal > On / Off.
3. Select Accept contacts > Manually / Directly / After delay.
4. Changes are saved immediately